Lake Erie Systems and Services RMA Request for Repair

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RMA Request For Printer Repair
All repairs require an RMA (Return Material Authorization) before they can be sent in for repair. We will respond via phone or email with an RMA number. Repairs will not be accepted without a valid Return Material Authorization number attached (RMA#).

When sending in a printer or other device to be repaired
			We will evaulate your printer or other device, and call you with an estimate of the repair for your approval. The evaluation fee is $45 and will be applied to the repair cost if you decide to have the item fixed.
			After you submit your RMA request, we will email you a form with instructions on packing and shipping your item in for repair.
			Where applicable, send in a print sample showing the type of problem you are experiencing.
			If you are using any type of special paper or forms, please send in a small quantity for test purposes.
			We will not accept repair items shipped to us without an RMA number.
			Repair items must be shipped freight prepaid to our facility via a traceable method, UPS, Fedex or USPS with delivery confirmation. We will not accept COD shipments, nor are we responsible for return shipping charges.

I have read and understand the above conditions for requesting an RMA.
Please fill in the RMA request form below.
Billing Address
First Name*
Last Name *
Company Name
Email Address*
Phone*
Purchase Order # (if applicable)
Shipping Address (We cannot ship to a PO box.)
Contact Name*
Contact Phone Number*
Company Name
Address Line 1*
Address Line 2
City*
State*
Zip Code*
Prepay and add the return freight to my invoice	Yes No
Ship on my account number	FedEx UPS
Preferred shipping method	Ground 3 Day 2 Day Overnight
Repair Information
Type of RMA Requested. Select one Reason for return.*	Send Printer or Item in for Repair Defective Return Warranty Repair/Replacement None of the Above - Enter in Problem Description below.
Manufacturer*	AMT/Datasouth Dell HP IBM Lexmark Okidata TallyGenicom Texas Instruments Other
Model/Part Number*
Serial Number
Detailed problem description including error codes and/or messages, be specific. Include any previous Tech Ticket number you may have been issued by our support team.
If we are repairing a printer, will it be put into service in the next several weeks? (Some printers develop a flat spot on the fuser roller if they are allowed to sit unused for a length of time. To prevent this, we will install wedges in those printers which can be removed when they are put into service.)	Yes No

Enter the code as it is shown (required):
Please fill out the above information about your return request, and we will respond within 1 business day. Fields denoted with * are required.

RMA Request For Printer Repair