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Computing and Printer Solutions
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Shop By Category

Fusers, Maintenance Kits,
   ITU and Transfer Belt







    QSP Compatibles


Printer Repair Parts




    TallyGenicom, TI

    AMT Datasouth

Laser Roller Kits

    Lexmark Roller Kits

    HP Roller Kits

    Dell Roller Kits

    IBM Roller Kits

Lexmark Printers

    New Lexmark Printers

    Refurb Lexmark Printers

    End of Life Specials

    Lexmark B/MB Options

    Lexmark MS/MX Options

    Lexmark CS/CX Options

    Lexmark T650 Options

    Lexmark T640 Options

    Lexmark T630 Options

Dell Printers

    Refurb Dell Printers

Auto Dealer DMS Printers
Pharmacy Label Printers
Toner, Consumables,
   and Supplies

    Clearance Specials




    Compatible Toners

Ribbons & Printheads



    AMT Datasouth

    TallyGenicom, TI

    Thermal Printheads

Sound Enclosures,
   Cabinets, Stands
Printer Spec Sheets



Find FAQs by Topic

Online Ordering, Selection & Availability
Warranty & Returns
Problem with an Order
Repair Services
Contact Us

Online Ordering, Selection & Availability
How do I search for a product on your website?
You can easily search for fusers & maintenance kits, printer repair parts, roller kits, toner and ribbons, printheads and sound enclosures by clicking on the appropriate link in the "Shop by Category" bar on the left of every webpage.

If you know your part number, just enter it in the "Search: Part Number" box at the top of every webpage and click "GO."

If you don't know your part number, enter the model number of your printer and a short one or two word description of the part you're looking for in the "Search: Keyword" box at the top of every webpage and click "GO." For a listing of parts for your printer, enter the model number and click "GO."

If you still can't find the item you're searching for give us a call at 800-570-4533 Monday through Friday, 8:30am to 5:15pm EST.

Do you have the item in stock to ship today?
We track our fulfillment rates, and presently, we are shipping nearly 90% of all orders on the day the order is submitted. Our site indicates "In Stock" or "Stock Status: Call" on each item next to its price.

"In Stock" indicates an item is in our warehouse or is enroute to us, and will arrive within 2 business day.

"Stock Status: Call" indicates we do not have stock in the warehouse and none are enroute. If you place an order for an item that indicates "Stock Status: Call," we will email you with the estimated ship date on the day the order is placed or, if placed after 4:00pm EST, the next business day. If you have an emergency need for an item that must ship same day, you can call our sales team at 800-570-4533 or use the "Need Help? Ask Live" button that appears on all pages to have our sales team check an item for you.

Our sales team is available to answer your inquiries Monday through Friday from 8:30am to 5:15pm EST. If your order is placed before 3:30pm, we will, in most cases, ship it the same day. We will continue to ship orders placed after 3:30pm up until 5:00pm, but fulfillment will vary by daily shipping volumes, specific packaging requirements, etc. If there is ever a question on when an item can ship, please contact us by phone or use the "Need Help? Ask Live" chat button.

Here are the key cutoff times to observe when placing order for same day shipment:
FedEx Ground: 3:00pm EST
FedEx Priority Overnight, 2Day, Express Saver: 5:00pm EST
UPS Red, Blue, Orange, Ground: 5:00pm EST
DHL International Express: 1pm EST

How do I place an order?
There are several ways to place your order.
1. You can order online through our secure shopping cart. You do not need to register if you do not wish to do so.
2. You can call us at 800-570-4533 between the hours of 8:30am and 5:15pm EST Monday through Friday to place an order.
3. You can fax your purchase order to 814-899-1384.

Why is there nothing in my shopping cart?
Items in your shopping cart will be deleted after 15 minutes of inactivity.

Do you have a minimum order?
There is a $25 per order minimum (excluding shipping or handling). For orders under $25, a handling fee of up to $5 will be added to your order not to exceed $25.

Visit our shipping info page for answers to commonly asked shipping questions.

Warranty & Returns
What is your warranty policy?
NEW: Brand new equipment, full manufacturer's warranty.

UNUSED: Equipment that is either new, but out of the manufacturer's warranty, or equipment that has been opened, and upon our inspection, appears to have never been actually used. The equipment is usually in the manufacturer's original packaging, and carries a 3- or 6-month Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.

REFURBISHED: Equipment that is usually used, and has been inspected and tested by Lake Erie Systems or directly by the manufacturer or their agent. Parts of the equipment which are deemed to be defective or worn, aged or otherwise unsuitable for proper operation may, at our discretion, be repaired or replaced to improve the operation, quality, reliability or visual appearance of said equipment. Equipment which is represented as refurbished is generally suitable for normal operation. Refurbished equipment is not to be confused with REMANUFACTURED or REBUILT equipment, or any related implications thereof. Equipment sold as refurbished has a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.

ADVANCE EXCHANGE: When an item is purchased on advance exchange, we ship the item to you at the time the order is placed and issue an RMA (Return Material Authorization) number for the return of your core. Depending on the item, this can be an advance exchange of a new or a refurbished part. An advance exchange requires the return of your defective item within 30 days from date we ship. A return address label and RMA number to reference will be included with your order, unless we are directed otherwise. You are responsible for the return freight. The equipment is covered by a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.

USED: Equipment that has been previously owned and used. Except where otherwise stated, this equipment is tested (but not refurbished) and deemed suitable for normal operations by Lake Erie Systems. Used equipment is guaranteed to be fully functional, although some items may have cosmetic defects as would be expected on used equipment, and covered by a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.

How do I return an item?
Warranties and returns are processed on our website. All returns require pre-approval. Use the online warranty & returns form to request an RMA (Return material Authorization) number for the return of your product, and we will respond via phone or email. Returns will not be accepted without a valid Return Material Authorization number attached (RMA#).

Problem with an Order
I received my order but there's a problem. What do I do?
Please call our Customer Service team at 800-570-4533 for assistance Monday through Friday, 8:30am to 5:15pm EST.

You can also submit an online request on our warranty & returns page.

Repair Services
I have questions on installing a fuser or maintenance kit?
No problem! Our tech support page has informative installation videos for you to view. If you're still having problems, just give us a call Monday through Friday, 9:00am to 4:30pm EST.

Can you repair my printer?
With many years of experience servicing and supporting both laser and dot matrix printers, is one of the nation's premier providers of depot repair services. We have factory trained technicians providing support and repair services. Each technician specializes in specific manufacturers and models. We are an authorized repair center for Lexmark, Okidata and TallyGenicom.

Our depot repair services include, but are not limited to: Printer repair, board level repair, routine maintenance, firmware updates, failure analysis and diagnosis and warranty tracking.

After repair, all units are functionally tested, cleaned and shipped in a timely manner with a test report to ensure the highest quality of service and customer satisfaction. Our repairs are backed by our 90-day warranty.

We service many popular models used in the automotive, health care, education and financial industries. The following are some we manufacturers we service, but are not limited to: Lexmark, Dell, AMT, Hewlett-Packard, Texas Instruments, TallyGenicom, Printronix, IER and Datasouth.

How do I send my printer in for repair?
If you'd like to send a printer in for repair, just give us a call at 800-570-4533 Monday through Friday, 8:30am to 5:15pm EST. We'll issue an RMA (Return Material Authorization) number to send your printer in on and email or fax instructions to you. Once diagnosed, we'll give you a call with an estimate for the repair.

What methods of payment do you accept?
We accept American Express, Discover, MasterCard, Visa, PayPal and Google Checkout (Google Checkout is only available in the continental USA).

We accept Purchase Orders from local, state and federal government agencies including, but not limited to, school districts, hospitals and universities. Non-government organizations may download a credit application for quick approval. Fax your PO or credit application to 814-899-1384.

What if I don’t want to use a credit card on the internet?
It's no problem. Select “Phone Fax” during the check out process and complete your order. We will call you at the phone number provided on your order to obtain credit card information.

Why should I register online?
Becoming a registered customer makes ordering quicker and easier. If you register, you will be able to save billing and shipping information, repeat previous orders for quick reorder and track your order and shipping status. Click to register online.

You are not required to register to purchase online from us.

How do I retrieve a lost password?
Click to retrieve your password. We will email your password to the email address provided when you registered.

How will my personal information be protected?
Lake Erie Systems takes every precaution to protect the privacy of your credit card information. We use PayPal, a leader in secure payment processing, to process all online transactions. You may pay with your credit card or PayPal account. Your credit card information is never transmitted to us. We are committed to customer security and privacy. For more information, please review our privacy policy.

Do you offer special pricing for resellers?
Resellers, service and maintenance companies and wholesale customers please register if you qualify, or think you may qualify, for reseller pricing. If you are already a Lake Erie Systems customer registering before you order will enable your proper pricing level. We will email you when your account is set up. Reseller accounts are set up Monday through Friday, 9:00am to 5:00pm EST.

Contact Us
You can contact our Sales and Technical Support Teams at (800) 570-4533

Sales: Monday through Friday, 8:30am to 5:15pm EST
Technical Support: Monday through Friday, 9:00am to 4:30pm EST

Write to us at:
Lake Erie Systems
5321 Buffalo Road
Erie, PA 16510-2311

Phone: 814-898-0704
Fax: 814-899-1384

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