FastPrinters.com

1-800-570-4533

online web store ofLake Erie Systems
Computing and Printer Solutions
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Fusers, Maintenance Kits,
   ITU and Transfer Belt        Lexmark

    HP

    Oki

    Dell

    IBM

    QSP Compatibles

    Kyocera

Printer Repair Parts

    Lexmark

    Oki

    Dell

    TallyGenicom, TI

    AMT Datasouth

Laser Roller Kits

    Lexmark Roller Kits

    HP Roller Kits

    Dell Roller Kits

    IBM Roller Kits

Lexmark Printers

   New Lexmark Printers

   Refurb Lexmark Printers

   Lexmark MS MX Options

   Lexmark CS CX Options

   Lexmark T650 Options

   Lexmark T640 Options

   Lexmark T630 Options

Dell Printers
   Refurb Dell Printers

Auto Dealer DMS Printers
1Pharmacy Label Printers


Toner, Consumables,
    and Supplies

    Clearance Specials

    Lexmark

    Oki

    Dell

    Compatible Toners

Ribbons & Printheads

    Lexmark

    Oki

    AMT Datasouth

    TallyGenicom, TI 

    Thermal Printheads 

Sound Enclosures,
    Cabinets, Stands


Printer Spec Sheets
 

 

RMA Request

All incoming items require an RMA (Return Material Authorization) number before they can be received. Once we have received your request for an RMA, we will respond via phone or email with an RMA number. Incoming items will not be accepted without a valid Return Material Authorization number attached (RMA#).


Instructions for sending in an item
 
Item
If you are returning an item(s) for replacement/credit, please fill in the appropriate sections below including all pertinent information.
 
Item
If you are sending in a printer or other device for repair, we will evaulate it and call you with an estimate of the repair for your approval. The evaluation fee is $45 and will be applied to the repair cost if you decide to have the item fixed.
 
Item
Where applicable, send in a print sample showing the type of problem you are experiencing.
 
Item
Where applicable, if you are using any type of special paper or forms, please send in a small quantity for test purposes.
 
Item
After you submit your RMA request, we will email you with instructions on packing and shipping your item(s) to us.
 
Item
We will not accept shipments without an RMA number.
 
Item
Item(s) must be shipped freight prepaid to our facility via a traceable method, UPS, Fedex or USPS with delivery confirmation. We will not accept COD shipments, nor are we responsible for return shipping charges.

 

I have read and understand the above conditions for requesting an RMA.
Please fill in the appropriate portions of the RMA request form below.
Billing Address
First Name*
Last Name *
Company Name
Email Address*
Phone*
Purchase Order # (if applicable)
Shipping Address (We cannot ship to a PO box.)
Contact Name*
Contact Phone Number*
Company Name
Address Line 1*
Address Line 2
City*
State*
Zip Code*
Prepay and add the return freight to my invoice Yes No
Ship on my account number FedEx
UPS
Preferred shipping method

Ground
3 Day
2 Day
Overnight

Reason for RMA
Type of RMA Requested. Select only one.*

Wrong Part Ordered
Wrong Part Received
Credit / Refund
Defective Return
Warranty Repair/Replacement
Send Printer or Item in for Repair
Core Return
Shipping Damage ** Please call 800-570-4533 immediately **
None of the Above - Enter comments/problem description below.

Return RMA Request

E-Confirmation or Sales Order number (S.O.#)*

Purchase order # (if applicable)
Part number of item(s)*
Quantity being returned
Serial number(s)
Have you placed a reorder already? Yes No
Do you want us to send a replacement ? Yes No
Comments - Be specific
Repair RMA Request
Manufacturer* AMT/Datasouth
Dell
HP
IBM
Lexmark
Okidata
TallyGenicom
Texas Instruments
Other
Model/Part number*
Serial number
Detailed problem description including error codes and/or messages, be specific.
Include any previous Tech Ticket number you may have been issued by our support team.*
If we are repairing a printer, will it be put into service in the next several weeks?
(Some printers develop a flat spot on the fuser roller if they are allowed to sit unused for a length of time. To prevent this, we will install wedges in those printers which can be removed when they are put into service.)
Yes No
Validation Code
Enter the code as it is shown (required):
 
Please fill out the above information about your return request, and we will respond within 1 business day. Fields denoted with * are required.
   


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