All incoming items require an RMA (Return Material Authorization) number before they can be received. Once we have received your request for an RMA, we will respond via phone or email with an RMA number. Incoming items will not be accepted without a valid Return Material Authorization number attached (RMA#).
Instructions for sending in an item
If you are returning an item(s) for replacement/credit, please fill in the appropriate sections below including all pertinent information.
If you are sending in a printer or other device for repair, we will evaulate it and call you with an estimate of the repair for your approval. The evaluation fee is $45 and will be applied to the repair cost if you decide to have the item fixed.
Where applicable, send in a print sample showing the type of problem you are experiencing.
Where applicable, if you are using any type of special paper or forms, please send in a small quantity for test purposes.
After you submit your RMA request, we will email you with instructions on packing and shipping your item(s) to us.
We will not accept shipments without an RMA number.
Item(s) must be shipped freight prepaid to our facility via a traceable method, UPS, Fedex or USPS with delivery confirmation. We will not accept COD shipments, nor are we responsible for return shipping charges.