FastPrinters.com

1-800-570-4533

online web store ofLake Erie Systems
Computing and Printer Solutions
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Fusers, Maintenance Kits,
   ITU and Transfer Belt        Lexmark

    HP

    Oki

    Dell

    IBM

    QSP Compatibles

    Kyocera

Printer Repair Parts

    Lexmark

    Oki

    Dell

    TallyGenicom, TI

    AMT Datasouth

Laser Roller Kits

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    HP Roller Kits

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Lexmark Printers

   New Lexmark Printers

   Refurb Lexmark Printers

   Lexmark MS MX Options

   Lexmark CS CX Options

   Lexmark T650 Options

   Lexmark T640 Options

   Lexmark T630 Options

Dell Printers
   Refurb Dell Printers

Toner, Consumables,
    and Supplies

    Clearance Specials

    Lexmark

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    Compatible Toners

Ribbons & Printheads

    Lexmark

    Oki

    AMT Datasouth

    TallyGenicom, TI 

    Thermal Printheads 

Sound Enclosures,
    Cabinets, Stands


Printer Spec Sheets
 

 

RMA Request For Printer Repair

All repairs require an RMA (Return Material Authorization) before they can be sent in for repair. We will respond via phone or email with an RMA number. Repairs will not be accepted without a valid Return Material Authorization number attached (RMA#).


When sending in a printer or other device to be repaired
 
Item
We will evaulate your printer or other device, and call you with an estimate of the repair for your approval. The evaluation fee is $45 and will be applied to the repair cost if you decide to have the item fixed.
 
Item
After you submit your RMA request, we will email you a form with instructions on packing and shipping your item in for repair.
 
Item
Where applicable, send in a print sample showing the type of problem you are experiencing.
 
Item
If you are using any type of special paper or forms, please send in a small quantity for test purposes.
 
Item
If you are sending in a laptop for repair, you must send the power adapter as well. We do not need power cords for printer repairs.
 
Item
We will not accept repair items shipped to us without an RMA number.
 
Item
Repair items must be shipped freight prepaid to our facility via a traceable method, UPS, Fedex or USPS with delivery confirmation. We will not accept COD shipments, nor are we responsible for return shipping charges.

 

I have read and understand the above conditions for requesting an RMA.
Please fill in the RMA request form below.
Billing Address
First Name*
Last Name *
Company Name
Email Address*
Phone*
Purchase Order # (if applicable)
Shipping Address (We cannot ship to a PO box.)
Contact Name*
Contact Phone Number*
Company Name
Address Line 1*
Address Line 2
City*
State*
Zip Code*
Prepay and add the freight to my invoice Yes No
Ship on my account number FedEx
UPS
Preferred shipping method

Ground
3 Day
2 Day
Overnight

Repair Information
Type of RMA Requested. Select one Reason for return.* Send Printer or Item in for Repair
Defective Return
Warranty Repair/Replacement
None of the Above - Enter in Problem Description below.
Manufacturer* AMT/Datasouth
Dell
HP
IBM
Lexmark
Okidata
TallyGenicom
Texas Instruments
Other
Model/Part Number*
Serial Number
Detailed problem description including error codes and/or messages, be specific.
Include any previous Tech Ticket number you may have been issued by our support team.
If we are repairing a printer, will it be put into service in the next several weeks?
(Some printers develope a flat spot on the fuser roller if they are allowed to sit unused for a length of time. To prevent this, we will install wedges in those printers.)
Yes No
 
Enter the code as it is shown (required):
 
Please fill out the above information about your return request, and we will respond within 1 business day. Fields denoted with * are required.
   


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