FastPrinters.com

1-800-570-4533

online web store ofLake Erie Systems
Computing and Printer Solutions
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Shipping Information

We make every effort to ship your order on the same day it is placed. This page is designed to help you make an informed decision, allowing you to receive an order to meet a specific delivery date. Our carriers have different daily pickup times. Therefore, we have specific "cutoff times" so we can process orders on a timely basis for same day shipping. Our online store has information about each product's stock status that is updated daily. The page is layed out in a question and answer format for the most frequently asked questions.

Click on these FAQ's:
1. When will my order ship?
2. Where do you ship from?
3. Can I use my own FedEx, UPS or DHL shipping account?
4. What shipping methods do you offer?
5. Can you ship to overseas countries, Alaska, Hawaii or to a US Military APO/FPO Box?
6. I want to send you a purchase order. Can I get a total with shipping on my order before I send my PO?
7. How can I track my package?
8. Can I get a shipping quote for the items I want to order?
9. Can you ship large quantities of items and quote shipping costs to destinations inside and outside the USA?
10. Can you blind drop ship an order to my customer?
11. How do I send my core back to you from your advance exchange program?


Where do you ship from?
The majority of our orders ship from our main warehouse located in Erie, PA. We have other warehouses from which we ship varoius items located throughout the continental USA. The charts below cover shipments from Erie, PA and the transit times by our primary carriers: FedEx and UPS.

UPS Ground delivery map
FedEx Ground delivery map
   

Can I use my FedEx, UPS or DHL account?
Yes, we are one of the few ecommerce websites that allow you to use your own FedEx, UPS or DHL account during the checkout process. You need to select the "Begin Secure Checkout" button when you are ready to checkout. When you get the step 3 "Select Shipping", you will be able to enter the carrier, method and fill in your account number, and no shipping charge will be added to your order. Note: A handling charge will only be added to orders under $25. There is no shipping or handling charge for orders over $25 when shipped on your account.

What shipping methods do you offer?
FedEx Express, Fedex Ground and UPS Ground are offered online. Please see the sections below for your shipping location's details.

Our online store will quote the following shipping prices to the continental USA during the checkout process:
(You must enter a physical street address for UPS or FedEx. Neither carrier can deliver to a P.O. Box.)


UPS Ground: 1-6 day delivery, see chart above
FedEx Ground: 1-6 day delivery, see chart above
FedEx Express Saver: 3 day delivery*
FedEx 2Day: Delivery by the end of the 2nd business day
FedEx Priority Overnight: Next day AM or Noon, depending on your location

*Notes on FedEx Saver: This is a 3 day service, and we have made the observation that FedEx will not deliver before 3 days. Pay close attention to the UPS and FedEx ground charts above. It may be cheaper and faster to have the order shipped by ground instead of FedEx Express Saver.


Our online store will quote the following shipping prices to Puerto Rico during the checkout process:
(You must enter a physical street address for UPS or FedEx. Neither carrier can deliver to a P.O. Box.)


UPS Ground: 5-6 day delivery
FedEx 2Day: Delivery by the end of the 2nd business day
FedEx Priority Overnight: Next day AM or Noon, depending on your location.


Our online store will quote the following shipping prices to Canada* during the checkout process:
(You must enter a physical street address for UPS or FedEx. Neither carrier can deliver to a P.O. Box.)


UPS Ground: 1-6 day delivery
FedEx 2Day: Delivery by the end of the 2nd business day
FedEx Priority Overnight: Next day AM or Noon, depending on your location.

* There are additional costs that will be collected by the carrier at the time the package is delivered. These costs are taxes and brokerage fees.

Can you ship to overseas countries, Alaska, Hawaii, or the US Military with an APO/FPO box?
Yes, we ship to locations around the globe everyday!
Our goal is to provide an accurate, up to date, freight quote to all of our AK, HI and overseas customers.
Here's how it works:
1. Place your order in the online store. (Please use "Begin Secure Checkout" as your checkout method. Google Wallet is only available for customers located in the continental USA at this time.)
2. We will respond with a freight quote via email within 2-3 business hours.
A freight payment/acknowledgment form will be attached. (M-F 9:00AM-5:00PM EST)
3. Please fax or email back the completed form and your shipment will be processed. Our system will automatically email the tracking number when it ships. Most items ship the same day.
Note: If you have your own freight account, it's even easier.
Just indicate your carrrier, shipment method and account number. We ship by FedEx, UPS and DHL each business day.

We support our troops overseas:
US Military, APO, FPO locations will be sent a quote via email for the US Mail postage cost.
Just follow the same steps above.

When will my order ship, and do you have the item in stock to ship today?
We track our fulfilment rates, and presently, we are shipping nearly 90% of all orders on the day the order is submitted. Our site indicates "In Stock" or "Stock Status: Call" on each item next to it's price.

"In Stock" indicates an item is in our warehouse or is enroute to us, and will arrive within 2 business days.

"Stock Status: Call" indicates we do not have stock in the warehouse and none are enroute. If you place an order for an item that indicates "Stock Status: Call", we will email you with the estimated ship date on the day the order is placed or if placed after 4PM EST, the next business day. If you have an emergency need for an item that must ship same day, you can call our sales team at 1-800-570-4533 or use the "Need Help? Ask Live" button that appears on all pages to have our sales team check any item for you.

Our sales team is available to answer your inquiries from 9:00 AM to 5:00 PM Eastern Time. If your order is placed before 3:30 PM, we will, in most cases, ship it the same day. We will continue to ship orders placed after 3:30 PM up until 5:00 PM, but fulfillment will vary by daily shipping volumes, specific packaging requirements, etc. If there is ever a question on when an item can ship, please contact us by phone or use the "Need Help? Ask Live" chat button.

Here are the key cutoff times to observe when placing orders for same day shipment:
FedEx Ground cutoff: 3:00 PM EST
FedEx 2Day, Express Saver, Priority Overnight: 5:00 PM EST
UPS Red, Blue, Orange and Ground cutoff: 5:00 PM EST
DHL International Express: 1PM EST

I want to send you a purchase order. Can I get a total with shipping on my order before I send my PO?
Sure, you can do this online, and you will not be required to enter or pay with a credit card to complete the order.
Here is how to submit an online order and use it as a quote before you send a PO:

Place the order in the online store at FastPrinters.com as you normally would using "Begin Secure Checkout."
When you get to step 2. "Billing/Shipping Info" select "Phone/Fax" as the payment method, then complete the order.
The store will email you a receipt, complete with the shipping cost.

You can then submit this receipt to your purchasing department to issue a purchase order.
Please note in the order comments that you are sending a PO. We will hold the order until your PO arrives.
Your organization will need to be approved for terms. Please fill out and submit a credit application.

How can I track my package?
We offer several ways to track your shipment. On the day we ship your package, our system will automatically email a tracking report to the email address assigned to the account. If you are a returning or registered customer with a valid ID and password you can sign into your account and click on the "Order History / Tracking" button when you first sign in. This will give you a list of the most recent order(s) and the ability to track them. An invoice will be email to you as a receipt after the order ships and the invoice will also contain the tracking number.

Can I get a shipping quote for the items I want to order?
Yes, if you are in the continental USA, Puerto Rico or Canada you can use the live shipping calculator as follows:
1. Place all the items in your shopping cart. (No need to register or checkout).
2. Click the "Shipping Calculator" or FedEx truck and either enter your zip code or check "I am in Canada".

If you are outside the above areas:
1. Place your order in the online store. (Please use "Begin Secure Checkout" as your checkout method. Google Wallet is only available for customers located in the continental USA at this time.)
2. We will respond with a freight quote via email within 2-3 business hours. A freight payment/acknowledgment form will be attached.
Our sales staff will respond during regular business hours: M-F 9:00AM-5:00PM EST

3. Please fax or email back the completed form and your shipment will be processed. Our system will automatically email the tracking number when it ships. Most items ship the same day.
Note: If you have your own freight account, it's even easier.
Just indicate your carrrier, shipment method and account number. We ship by FedEx, UPS and DHL each business day.

We support our troops overseas:
US Military, APO, FPO locations will be sent a quote via email for the US Mail postage cost.
Just follow the same steps 1-3 above.

Can you ship large quantities of items and quote shipping costs to destinations inside and outside the USA?
Yes, we can quote shipments too large for UPS/FedEx small parcel carriers to handle.
Please contact our sales team with the item's store link or part number, the total quantity and final delivery address.

We can quote truck freight within the USA, Canada and Mexico. We will need to know if you have a shipping dock or fork lift at your facility. If you do not have a shipping dock or fork lift we will need to add a liftgate charge to the freight quote.

Outside the USA we can quote air cargo or ocean cargo rates.

Can you blind drop ship an order to my customer?
Yes, we can blind drop ship orders to your customers. During the checkout process you can check a box "Blind drop ship to my client?" on step 2 where you enter the Billing/Shipping info./Shipping Info. If you would like to send us your packing list to attached to the package you may fax it to 814-899-1384 or email it to our sales team. Please indicate in the order comments you are sending a packing list.

How do I send my core back to you from your advance exchange program?
Our advance exchange program allows us to ship you the part you need immediately and then you have 30 days to return your core or defective back to us. We recommend you use any carrier that offers tracking such as UPS, Fedex or USPS with "Delivery Confirmation". Alternatively, you may purchase a pre-paid return label when you place the order, just add part number: "PRP-LABEL" to your cart before checking out.


How To Contact Us
Should you have other questions or concerns about shipping information, please call or email us. See our Contact Us page for details.


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