How to Search for Parts and Support
How do I search for a product on your website?
If you know your part number, enter it in the "Search: Part Number" box a the top of the web page and click "GO." Depending on the part number entered, you may be taken directly to the parts page. If there are several options available for the part number entered, click on the "View Product Details" button next to the description that best fits the part you are looking for to go to the parts page.
If you don't know your part number, enter the model number of your printer and a short description of the part you're looking for in the "Search: Keyword" box at the top of the web page and click "GO." For a listing of parts for your printer, enter the model number and click "GO."
Still having problems finding a part? Give our Sales or Technical Support Team a call at 800-570-4533 Monday through Friday. The Sales Team is available 8:30am to 5:15pm EST; Technical Support is available 8:30am to 4:00pm EST.
How do I place an order?
Do you have a minimum order?
Why is there nothing in my shopping cart?
What do the different parts classifications mean, and what is your warranty policy?
UNUSED: Equipment that is either new, but out of the manufacturer's warranty, or equipment that has been opened, and upon our inspection, appears to have never been actually used. The equipment is usually in the manufacturer's original packaging, and carries a 3- or 6-month Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
REFURBISHED: Equipment that is usually used, and has been inspected and tested by Lake Erie Systems or directly by the manufacturer or their agent. Parts of the equipment which are deemed to be defective or worn, aged or otherwise unsuitable for proper operation may, at our discretion, be repaired or replaced to improve the operation, quality, reliability or visual appearance of said equipment. Equipment which is represented as refurbished is generally suitable for normal operation. Refurbished equipment is not to be confused with REMANUFACTURED or REBUILT equipment, or any related implications thereof. Equipment sold as refurbished has a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
ADVANCE EXCHANGE: When an item is purchased on advance exchange, we ship the item to you at the time the order is placed and issue an RMA (Return Material Authorization) number for the return of your core. Depending on the item, this can be an advance exchange of a new or a refurbished part. An advance exchange requires the return of your defective item within 30 days from date we ship. A return address label and RMA number to reference will be included with your order, unless we are directed otherwise. You are responsible for the return freight. The equipment is covered by a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
USED: Equipment that has been previously owned and used. Except where otherwise stated, this equipment is tested (but not refurbished) and deemed suitable for normal operations by Lake Erie Systems. Used equipment is guaranteed to be fully functional, although some items may have cosmetic defects as would be expected on used equipment, and covered by a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.