FastPrinters.com

1-800-570-4533

online web store ofLake Erie Systems
Computing and Printer Solutions
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Answers to Your Shipping Questions

When will my order ship, and do you have the item in stock to ship today?
Where do you ship from?
What shipping methods do you offer?
Can I use my own FedEx, UPS or DHL shipping account?
Can I get a shipping quote for the items I want to order?
I want to send you a purchase order. Can I get a total including shipping on my order before I send my PO?
Can you ship to overseas countries, Alaska, Hawaii or to a US APO/FPO Box?
Can you ship large quantities of items and quote shipping costs to destinations inside and outside the USA?
How can I track my package?
Can you blind drop ship an order to my customer?

When will my order ship, and do you have the item in stock to ship today?
We track our fulfillment rates, and presently, we are shipping nearly 90% of all orders on the day the order is submitted. Our site indicates "In Stock" or "Stock Status: Call" on each item next to its price.

"In Stock" indicates an item is in our warehouse or is enroute to us, and will arrive within 2 business day.

"Stock Status: Call" indicates we do not have stock in the warehouse and none are enroute. If you place an order for an item that indicates "Stock Status: Call," we will email you with the estimated ship date on the day the order is placed or, if placed after 4:00pm EST, the next business day. If you have an emergency need for an item that must ship same day, you can call our sales team at 800-570-4533 or use the "Need Help? Ask Live" button that appears on all pages to have our sales team check an item for you.

Our sales team is available to answer your inquiries Monday through Friday from 9:00am to 5:00pm EST. If your order is placed before 3:30pm, we will, in most cases, ship it the same day. We will continue to ship orders placed after 3:30pm up until 5:00pm, but fulfillment will vary by daily shipping volumes, specific packaging requirements, etc. If there is ever a question on when an item can ship, please contact us by phone or use the "Need Help? Ask Live" chat button.

Here are the key cutoff times to observe when placing order for same day shipment:
FedEx Ground: 3:00pm EST
FedEx Priority Overnight, 2Day, Express Saver: 5:00pm EST
UPS Red, Blue, Orange, Ground: 5:00pm EST
DHL International Express: 1pm EST

FedEx, UPS and DHL do not include Saturday and Sunday in their transit times. An overnight shipment sent on Friday, without selecting the special Saturday Delivery option, will be delivered the next business day, Monday. Saturday deliveries can be scheduled for most metropolitan postal codes. The Saturday Delivery special handling option must be selected at the time of shipment. A Saturday Delivery surcharge will apply to all expedited shipments.

Where do you ship from?
The majority of our orders ship from our main warehouse located in Erie, PA. We have other warehouses from which we ship various items located throughout the continental USA. The charts below cover shipments from Erie, PA, and the transit times by our primary carriers: FedEx and UPS.

UPS Ground delivery map
FedEx Ground delivery map
   

What shipping methods do you offer?
FedEx Express, Fedex Ground and UPS Ground are offered online. Please see the sections below for your shipping location's details.

Our online store will quote the following shipping prices to the continental USA during the checkout process:
(You must enter a physical street address for UPS or FedEx. Neither carrier can deliver to a P.O. Box.)

UPS Ground: 1-6 day delivery, see chart above
FedEx Ground: 1-6 day delivery, see chart above
FedEx Express Saver: 3 day delivery*
FedEx 2Day: Delivery by the end of the 2nd business day
FedEx Priority Overnight: Next day AM or Noon, depending on your location

*Notes on FedEx Saver: This is a 3 day service, and we have made the observation that FedEx will not deliver before 3 days. Pay close attention to the UPS and FedEx ground charts above. It may be cheaper and faster to have the order shipped by ground instead of FedEx Express Saver.

Our online store will quote the following shipping prices to Puerto Rico during the checkout process:
(You must enter a physical street address for UPS or FedEx. Neither carrier can deliver to a P.O. Box.)

PR flag

UPS Ground: 5-6 day delivery
FedEx 2Day: Delivery by the end of the 2nd business day
FedEx Priority Overnight: Next day AM or Noon, depending on your location

Our online store will quote the following shipping prices to Canada* during the checkout process:
(You must enter a physical street address for UPS or FedEx. Neither carrier can deliver to a P.O. Box.)

CA flag

UPS Ground: 1-6 day delivery
FedEx 2Day: Delivery by the end of the 2nd business day
FedEx Priority Overnight: Next day AM or Noon, depending on your location

*There are additional costs that will be collected by the carrier at the time the time the package is delivered. These costs are taxes and brokerage fees.

Can I use my FedEx, UPS or DHL shipping account?
Yes, we are one of the few ecommerce websites that allow you to use your own FedEx, UPS or DHL account during the checkout process. You need to select the "Begin Secure Checkout" button when you are ready to checkout. When you get the step 3 "Select Shipping", you will be able to enter the carrier, method and fill in your account number, and no shipping charge will be added to your order. Note: A handling charge will only be added to orders under $25. There is no shipping or handling charge for orders over $25 when shipped on your account.

Can I get a shipping quote for the items I want to order?
Yes, if you are in the continental USA, Puerto Rico or Canada you can use the live Shipping Calculator as follows:
1. Place all the items in your shopping cart. (No need to register or checkout.)
2. Click the "Shipping Calculator" or FedEx truck and either enter your zip code or check "I am in Canada."

If you are outside the above areas:
1. Place your order in the online store. (Please use "Begin Secure Checkout" as your checkout method. Google Wallet is only available for customers located in the continental USA at this time.)
2. We will respond with a freight quote via email within 2-3 business hours. A freight payment/acknowledgment form will be attached. Our sales staff will respond during regular business hours: Monday through Friday, 9:00am to 5:00pm EST.
3. Please fax or email back the completed form and your shipment will be processed. Our system will automatically email the tracking number when it ships. Most items ship the same day.

Note: If you have your own freight account, it's even easier. Just indicate your carrier, shipment method and account number. We ship by FedEx, UPS and DHL each business day.

We support our troops overseas:
US Military, APO, FPO locations will be sent a quote via email for the US Mail postage cost. Just follow the same steps 1-3 above.

I want to send you a purchase order. Can I get a total including shipping on my order before I send my PO?
Sure, you can do this online, and you will not be required to enter or pay with a credit card to complete the order. Here is how to submit an online order and use it as a quote before you send a PO:

Place the order in the online store at FastPrinters.com as you normally would using "Begin Secure Checkout." When you get to step 2. "Billing/Shipping Info" select "Phone/Fax" as the payment method, then complete the order. The store will email you a receipt, complete with the shipping cost.

You can then submit this receipt to your purchasing department to issue a purchase order. Please note in the order comments that you are sending a PO. We will hold the order until your PO arrives.

Your organization will need to be approved for terms. Please fill out and submit a credit application.

Can you ship to overseas countries, Alaska, Hawaii or to a US APO/FPO Box?
We ship to locations around the globe everyday! Our goal is to provide an accurate, up-to-date, freight quote to all of our Alaska, Hawaii and overseas customers.

Here's how it works:
1. Place your order in the online store. (Please use "Begin Secure Checkout" as your checkout method. Google Wallet is only available for customers located in the continental USA at this time.)
2. We will respond with a freight quote via email within 2-3 business hours. A freight payment/acknowledgment form will be attached. (Monday through Friday, 9:00am to 5:00pm EST)
3. Please fax or email back the completed form and your shipment will be processed. Our system will automatically email the tracking number when it ships. Most items ship the same day.

Note: If you have your own freight account, it's even easier. Just indicate your carrier, shipment method and account number. We ship by FedEx, UPS and DHL each business day.

We support our troops overseas: US Military, APO, FPO locations will be sent a quote via email for the US Mail postage cost. Just follow the same steps above.

Can you ship large quantities of items and quote shipping costs to destinations inside and outside the USA?
Yes,we can quote shipments too large for UPS/FedEx small parcel carriers to handle. lease contact our sales team with the item's store link or part number, the total quantity and final delivery address.

We can quote truck freight within the USA, Canada and Mexico. We will need to know if you have a shipping dock or fork lift at your facility. If you do not have a shipping dock or fork lift we will need to add a liftgate charge to the freight quote.

Outside the USA we can quote air cargo or ocean cargo rates.

How can I track my package?
We offer several ways to track your shipment. On the day we ship your package, our system will automatically email a tracking report to the email address assigned to the account. If you are a returning or registered customer with a valid ID and password you can sign into your account and click on the "Order History/Tracking" button when you first sign in. This will give you a list of the most recent order(s) and the ability to track them. An invoice will be email to you as a receipt after the order ships and the invoice will also contain the tracking number.

Can you blind drop ship to my customer?
Yes, we can blind drop ship orders to your customers. During the checkout process you can check a box "Blind drop ship to my client?" on step 2 where you enter the Billing/Shipping Info. If you would like to send us your packing list to attached to the package you may fax it to 814-899-1384 or email it to our sales team. Please indicate in the order comments you are sending a packing list.


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