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Online Ordering, Selection & Availability
If you know your part number, just enter it in the "Search: Part Number" box at the top of every webpage and click "GO."
If you don't know your part number, enter the model number of your printer and a short one or two word description of the part you're looking for in the "Search: Keyword" box at the top of every webpage and click "GO." For a listing of parts for your printer, enter the model number and click "GO."
If you still can't find the item you're searching for give us a call at 800-570-4533 Monday through Friday, 8:30am to 5:15pm EST.
Do you have the item in stock to ship today?
"In Stock" indicates an item is in our warehouse or is enroute to us, and will arrive within 2 business day.
"Stock Status: Call" indicates we do not have stock in the warehouse and none are enroute. If you place an order for an item that indicates "Stock Status: Call," we will email you with the estimated ship date on the day the order is placed or, if placed after 4:00pm EST, the next business day. If you have an emergency need for an item that must ship same day, you can call our sales team at 800-570-4533 or use the "Need Help? Ask Live" button that appears on all pages to have our sales team check an item for you.
Our sales team is available to answer your inquiries Monday through Friday from 8:30am to 5:15pm EST. If your order is placed before 3:30pm, we will, in most cases, ship it the same day. We will continue to ship orders placed after 3:30pm up until 5:00pm, but fulfillment will vary by daily shipping volumes, specific packaging requirements, etc. If there is ever a question on when an item can ship, please contact us by phone or use the "Need Help? Ask Live" chat button.
Here are the key cutoff times to observe when placing order for same day shipment:
How do I place an order?
Why is there nothing in my shopping cart?
Do you have a minimum order?
UNUSED: Equipment that is either new, but out of the manufacturer's warranty, or equipment that has been opened, and upon our inspection, appears to have never been actually used. The equipment is usually in the manufacturer's original packaging, and carries a 3- or 6-month Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
REFURBISHED: Equipment that is usually used, and has been inspected and tested by Lake Erie Systems or directly by the manufacturer or their agent. Parts of the equipment which are deemed to be defective or worn, aged or otherwise unsuitable for proper operation may, at our discretion, be repaired or replaced to improve the operation, quality, reliability or visual appearance of said equipment. Equipment which is represented as refurbished is generally suitable for normal operation. Refurbished equipment is not to be confused with REMANUFACTURED or REBUILT equipment, or any related implications thereof. Equipment sold as refurbished has a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
ADVANCE EXCHANGE: When an item is purchased on advance exchange, we ship the item to you at the time the order is placed and issue an RMA (Return Material Authorization) number for the return of your core. Depending on the item, this can be an advance exchange of a new or a refurbished part. An advance exchange requires the return of your defective item within 30 days from date we ship. A return address label and RMA number to reference will be included with your order, unless we are directed otherwise. You are responsible for the return freight. The equipment is covered by a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
USED: Equipment that has been previously owned and used. Except where otherwise stated, this equipment is tested (but not refurbished) and deemed suitable for normal operations by Lake Erie Systems. Used equipment is guaranteed to be fully functional, although some items may have cosmetic defects as would be expected on used equipment, and covered by a 90-day Lake Erie Systems return-to-depot warranty, except where explicitly noted in a sales agreement or on our invoice.
How do I return an item?
Problem with an Order You can also submit an online request on our warranty & returns
You can also submit an online request on our warranty & returns page.
Can you repair my printer?
Our depot repair services include, but are not limited to: Printer repair, board level repair, routine maintenance, firmware updates, failure analysis and diagnosis and warranty tracking.
After repair, all units are functionally tested, cleaned and shipped in a timely manner with a test report to ensure the highest quality of service and customer satisfaction. Our repairs are backed by our 90-day warranty.
We service many popular models used in the automotive, health care, education and financial industries. The following are some we manufacturers we service, but are not limited to: Lexmark, Dell, AMT, Hewlett-Packard, Texas Instruments, TallyGenicom, Printronix, IER and Datasouth.
How do I send my printer in for repair?
We accept Purchase Orders from local, state and federal government agencies including, but not limited to, school districts, hospitals and universities. Non-government organizations may download a credit application for quick approval. Fax your PO or credit application to 814-899-1384.
What if I don’t want to use a credit card on the internet?
You are not required to register to purchase online from us.
How do I retrieve a lost password?
How will my personal information be protected?
Do you offer special pricing for resellers?
Sales: Monday through Friday, 8:30am to 5:15pm EST
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